The Phone Systems with PBX in Dubai

There is a private phone network inside a business called a PBX (Private Branch Exchange) telephone system. It lets workers talk to each other and to callers from outside the company using a small number of phone lines, which saves a lot of money and adds new features.

Businesses in Dubai work in a fast-paced, connected setting, so a modern PBX system is not just a nice-to-have, it’s a must for good communication and a professional look.

Different Kinds of PBX Systems in Dubai

In Dubai, the market for PBX systems has changed a lot since the days of old systems. Today, most businesses pick one of the following types, each with its own benefits:

On-Premise IP PBX: This kind of system is physically placed at the business and runs on a server or a separate appliance. VoIP (Voice over Internet Protocol) technology lets you make calls over your current data network and the internet.

Pros: You have full power over your system, you only have to buy hardware once, and a local server makes security better.

Cons: It costs more to set up at first, needs an in-house IT team for maintenance, and can’t grow as easily as cloud options.

This type of PBX is hosted and controlled by a third-party service provider. It is also known as a virtual PBX. You only have to pay a monthly fee for each customer.

Pros: It doesn’t cost much to set up and run, it’s easy to expand or contract as your business needs, and it gives remote and mobile workers a lot of freedom.

Cons: You don’t have as much power over the system, you need a stable internet connection, and you have to pay monthly fees.

A hybrid PBX is a mix of the on-premise and hosted options. Businesses can use both traditional phone lines and VoIP with this option, which makes the switch easy and lets them get the most out of both technologies.

Key Features of Today’s PBX Systems in Dubai

Today’s PBX systems in Dubai come with many extra benefits besides just routing calls. These include

• Unified Communications (UC): putting voice calls, video chat, instant messages, and showing your presence on a single platform.

• Automated speech menus, such as auto-attendants and IVRs, help callers get to the right department or extension, making a professional first impression.

• Call Queuing and Management: Managing a lot of calls quickly by putting people on hold with music or a message until a person is available.

• Mobility: Tools like “find-me-follow-me” and mobile apps let workers use their office phone number on their phones from anywhere in the world.

• Call recording and reporting is a useful tool for making sure that standards are met, checking for quality issues, and looking at call volume and team success.

• Integration with Business Tools: integrating with Customer Relationship Management (CRM) tools and other business apps without any problems to make work easier.

Most Popular PBX Brands and Suppliers in Dubai

Many trustworthy companies in Dubai sell a large selection of PBX names. You can find some of the most well-known names here:

Avaya:

A world leader known for making systems that work well and can be expanded. The Aura platform is great for big businesses, and the famous IP Office is great for small and medium-sized businesses.

3CX:

A software-based IP PBX system that is very common because it is cheap, has unified communications features, and has a licensing model that is easy to change.

Grandstream:

This brand is known for its affordable IP PBX systems (UCM series) and wide range of IP phones that don’t require any license fees.

Cisco:

A high-end name that offers strong and safe solutions that are popular with both businesses and the government.

Yeastar:

A brand that is rising quickly and is known for making all-in-one IP PBX systems that are easy for small and medium-sized businesses to use.

NEC and Panasonic:

Brands that have been around for a long time and offer solid hybrid systems that work with both landline and IP phones.

FAQ for Phone Systems with PBX in Dubai